Home

My Cart

Mercantile Mountain Help Desk Support

Home page of the Mercantile Mountain Help Desk Support Center

Mercantile Mountain Help and Support

Our Texas-based small business has been highlighted by PublicSquare as a non-woke alternative to North Face.  

We have over 100 American-based suppliers that ship from the USA!  Your support helps small businesses around the USA.  We have a mix of American-made products (usually they are marked) and non-American-made products.  

Most manufacturing has been overseas for years and it is a process to bring it back home, but it will not happen overnight. Our company is doing all we can to bring it back to America.

May your days be full of Joy!

Are your products made in America?

All shipping is free - Always!

Normal Processing times are 3-4 Business Days & Normal Shipping Times are 3 -7 Business Days. We make every effort to get your products to you as soon as possible. Times can vary slightly depending on the time of year, product, and deliver quantity.

Please Be Aware: We source our products from over 100 American based small businesses.  Our different products are supplied through various distributors and warehouses and as such multiple product orders will not necessarily arrive at the same time. This is normal and to be expected.

What is your shipping policy?

To be eligible for a return or an exchange, it must be within 14 days of receipt of the item:

- Unused, undamaged
- In original shape/condition
- Free of wear and tear
- All tags/labels still attached

Please contact us if the item needs to be exchanged.

For a refund, since free shipping is provided for all purchases with no memberships, the customer is responsible for the shipping cost of the returned item. 

Please note the steps below: 

- Click on "Initiate a return" on the main screen of this chat.
- We will provide you with a return shipping address and label
- If applicable, we will also provide you with a reference number
- The customer will be responsible for paying for the return shipping
- Once the item is received by the supplier and deemed to be in acceptable condition, we will issue a refund. Please note that this process may take up to 14 days from the delivery date.

What is your return policy?

We get that. 

Please provide us with the details of your inquiry below and one of our service agents will get back to you as soon as they can.

As a small family-owned business based in Texas, we do not have the capabilities to open up a call center, so we do not have telephone access to our agents. We also recognize that the added expense of running a call center would cause us to increase our prices, and we would like to make sure you are getting the lowest prices possible. 

We can be reached via email, this chat (messages not resolved by the chat bot are forwarded to us), and through our "Contact Us" form. Don't worry, you will soon be speaking to a human being.

I would like to speak to a human being.

It looks like your order may not have been shipped yet. Please allow at least 3 to 4 business days from the date of purchase for your item to be packed and shipped and a tracking number generated. Thank you for your patience. 

The Mercantile Mountain Team

🔙 I would like to initiate a return.

📏 How do I choose the right size?

I'm looking for a backpack

What shoe is right for me?

Get more information

Ordering

Products

Get support